Customer Service Representative

Position Summary

The Customer Service Representative is responsible for answering incoming calls and resolving service-related inquiries from both internal and external customers. This role requires strong communication skills, professionalism, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Answer incoming calls from customers, internal teams, and other stakeholders.
• Address and resolve customer issues promptly and professionally.
• Communicate relevant information to appropriate departments and follow up as needed.
• Manage difficult or escalated situations with tact and professionalism.
• Gather and assess required information to respond to product and service inquiries.
• Provide customers with accurate pricing, delivery, or service details.
• Coordinate effectively with internal teams to address customer needs.
• Learn and retain job-related information through on-the-job training and instruction.
• Communicate clearly and concisely, both verbally and in writing.
• Maintain accuracy and attention to detail while managing multiple tasks.
• Use computers and required software effectively.
• Maintain a professional, cooperative, and positive attitude.
• Perform additional duties as assigned.

Required Skills

• Strong customer service and interpersonal skills
• Professional communication (verbal and written)
• Active listening and problem-solving skills
• Ability to work well in a team environment
• General typing and computer proficiency
• Experience with MS Office (Word, Excel, Outlook)
• Adaptability in a fast-paced environment
• 1-2 years of call center or customer service experience preferred

Education

• High School Diploma or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.